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About us

Harrow Estates plc, a part of the Redrow plc group, is committed to protecting and respecting your privacy. This notice explains why we collect your personal information and how we use it when you enquire about our services or developments, or enter into a contract with us.

What personal information do we collect from or about you?

When you make an enquiry about our developments or services, by telephone, letter, email or via our website, we will collect and retain information that you have provided to us, including:

  • your contact details (name, email, phone numbers, address)
  • the source of your enquiry

We require this information to effectively follow up your enquiry and meet your needs. If you do not provide adequate information, we may not be able to do this.

You do not have to provide any information to use our website (but see the section below on Website tracking and cookies).

If you enquire via a 3rd-party (e.g. an agent), the 3rd party provider, with your permission, will pass the details you gave them to us in order for us to provide you with further information.

As we follow up your enquiry we may process further information including:

  • details of land or property you may have for sale or development
  • notes on conversations and meetings you have had with us
  • any correspondence we send and/or have received from you

If you decide to start the process of contracting with us we may process further information on:

  • details about the ownership and sale of your land or property
  • contact details of your solicitor, and estate agent if applicable
  • the dates various activities in the process of the transaction occurred

Our conveyancer will send contract documents to your solicitor, respond to their queries and process any information they or you may provide in furthering the sale of your land or property, including:

  • contract terms, deposit payments
  • enquiries and responses
  • certified copies of your passport, driving licence and/or utility bill as required to support money laundering/fraud legislation
  • a marriage or death certificate in some circumstances to prove succession of title

a check on HM Treasury’s Financial Sanction list for evidence of criminal activity.

What do we mean by website tracking and cookies?

When you visit our website we will place a secure “cookie” in your browser history. A cookie allows us to record your interactions with our website and the device, browser and IP address which you are using.

If you do decide to make an enquiry we may link the information recorded from the website cookie to your personal information used in your enquiry. You are able to delete the “cookie” from your browser at any time.

We also use HTML web storage to store information locally to improve the website performance. This too can be deleted by you from your browser at any time.

On occasion, where you have permitted us to, we will send emails to you. Our emails may contain tracking codes that allow us to determine whether or not the email was opened and if it was responded to.

How do we use your personal information?

We are required to have a legal basis for processing your personal information. These are most commonly:

  • To perform or take steps to enter into a contract with you
  • To comply with a legal obligation
  • Where we have your explicit consent, freely given
  • Where it is necessary for our legitimate interests and these are not overridden by your rights and interests

When you make an enquiry, we will use the personal information we hold about you to take steps towards entering into a contract with you such as to:

  • follow up your enquiry and provide further information you have requested
  • determine whether our services may be suitable for you, based on the information you provide

We may make you aware of new projects, events, promotions and other marketing information based on your consent.

As you progress to contracting with us we will use your personal information, including passing it to 3rd-parties, to comply with our legal obligations, for example to:

  • establish your identity
  • comply with money laundering and fraud legislation
  • prove succession of title
  • inform you about further Redrow developments and news, with your consent

We may use your information to tailor our marketing activity based on your interests and preferences. We will not use your information to carry out any automated profiling that could have a legal effect on you.

What is our policy on retaining your information?

You may unsubscribe from our marketing activities, and/or state that you are no longer interested in our services, at any time by using the “unsubscribe” link in each email we send you, or by direct request to our staff.

We will keep all the information you have provided as long as we believe you may be interested in our services or developments. We may retain some information for longer to allow us to provide evidence of who first contacted us about an opportunity.

However, we will retain records of your name, postcode, the date of your first enquiry, the history of any consents you have given and our communications (including any email correspondence between you and Redrow concerning your enquiry) for a further period of seven years in accordance with our Data Retention Policy.

If you have contracted with us, we will retain your personal information relating to the transaction for ten years from the date of purchase or until your warranty expires. We will however retain limited information, including your name and the details of the contract, indefinitely for our records.

We will generally retain emails for seven years and this may include any sensitive information, financial or otherwise, that you have provided.

Who we share your personal information with?

We will take reasonable steps to ensure that any 3rd party we pass your personal information to protects and respects your information and complies with the relevant regulations.

We may pass your contact details and details of any land or property you wish to develop or sell to other agents so they may carry out investigations, but only with your prior agreement.

We will also pass your details and the details of the land or property you are selling to our own conveyancers, and to your chosen solicitors.

We may take meter readings on the day you complete the transaction and pass these to the relevant utility company.

How we keep your personal information secure?

We hold and process your personal information entirely within the UK.

We take the security of your personal information very seriously and our procedures have been accredited as meeting the UK Government’s Cyber Essentials Plus standard. In partnership with our 3rd-party accredited security specialist we undertake biannual testing on our websites and internal systems to determine and resolve any potential threats.  We have a dedicated IT security team who monitor our network for vulnerabilities – we are always working to ensure your details are protected. Access to our website is encrypted. Our servers are housed in secure environments and we follow strict procedures on accessing personal and other information. We operate professional backup and disaster recovery procedures and test them regularly.

Your rights

In accordance with the EU General Data Protection Regulations (GDPR) effective from 25th May 2018, you have the right to access the information we hold about you, to correct it, erase it, ask us to discontinue or restrict processing it, to object to how we are using it, the right to data portability and the right to withdraw any consent previously given.

Not all of these rights are absolute rights and they may be subject to exceptions.  Also it is unlikely that the right to data portability will apply to personal information regarding you that we process.  However the right to withdraw any consent previously provided or to object to direct marketing are absolute rights.

You may see information we hold about you, correct it and change your communications preferences by contacting the staff member you have been dealing with. Alternatively you may write to us providing a) details of the information you wish to see, correct or have removed and b) a means by which we may verify your identity.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Contact details

You may contact us directly at info@harrowestates.co.uk, or our data controller, if you have any concerns regarding how we use your personal information, at DPO@redrow.co.uk or by writing to us at: The Office for Data Protection, Redrow Homes Limited, St David’s Park, Flintshire, CH5 3RX.

If you still have a concern about how we process your personal information you also have the right to report it to the Information Commissioner’s Office (ICO) – see https://ico.org.uk/concerns .

Email disclaimer

Any opinions expressed in this email are those of the individual and not necessarily the Company. This email in its entirety is confidential and solely for the use of the intended recipient. If you are not the intended recipient, please note that any form of distribution, copying or use of this communication or the information contained therein is strictly prohibited and may be unlawful. If you have received this email in error please notify Harrow Estates plc immediately on 01928 797900. All reasonable precautions have been taken to ensure no viruses are present in this email. Harrow Estates cannot accept responsibility for loss or damage from the use of this email or attachments, and recommend that you subject these to your own virus checking procedures prior to use.